Return and Refund Policy
Return and Refund Policy
Last Updated: August 21, 2026
At judkso.shop, we want customers to feel confident when purchasing from our online store.
This Return and Refund Policy explains the conditions applicable to withdrawals, returns, refunds, damaged products, incorrect products, and order cancellations.
14-Day Right of Withdrawal
Unless a statutory exception applies, consumers purchasing goods online generally have the right to withdraw from their purchase within 14 days after receiving the goods, without having to provide a reason.
Where several products forming part of the same order are delivered separately, the withdrawal period generally begins when the final relevant product is received.
To exercise your right of withdrawal, you must clearly inform judkso.shop of your decision before the applicable withdrawal period expires.
Please contact:
Your request should clearly identify your order and state that you wish to withdraw from the purchase.
Returning Products
After informing us of your decision to withdraw, the relevant products must generally be returned within 14 days following that notification.
Before sending a return, please contact:
Our customer service team will provide the appropriate return instructions.
Do not send a return to an address printed on your parcel unless our customer service team has specifically confirmed that the address should be used for returns.
Condition of Returned Products
Customers are entitled to inspect products in a manner reasonably necessary to establish their nature, characteristics, fit, and functioning.
Customers may be responsible for any reduction in value caused by handling beyond what would reasonably be permitted when examining a product in a physical store.
Where reasonably possible, returned products should include:
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Original tags
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Original packaging
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Accessories supplied with the product
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Any other components originally included
Products should not be intentionally damaged, altered, excessively worn, washed, or otherwise used beyond what is reasonably necessary to inspect them.
Return Shipping Costs
For a return resulting solely from a change of mind under the statutory right of withdrawal, the direct return shipping costs are the responsibility of the customer where permitted by applicable law.
If the product received is:
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Incorrect
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Damaged during delivery
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Defective
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Materially different from the product ordered
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Otherwise legally non-conforming
judkso.shop will provide an appropriate solution and bear reasonable return costs where required by applicable law.
Damaged, Incorrect or Defective Products
If your product arrives damaged, incorrect, defective, or apparently non-conforming, please contact us as soon as reasonably possible:
Please provide:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photographs of the packaging where relevant
This information helps us review the issue efficiently.
Refunds
When a valid right of withdrawal is exercised, eligible amounts will be reimbursed according to applicable consumer law.
Refunds will generally be processed no later than 14 days after we have been informed of your decision to withdraw.
For sales of physical goods, reimbursement may be delayed until we receive the returned goods or until you provide evidence that the goods have been sent back, where legally permitted.
Refunds will normally be issued using the same payment method used for the original transaction unless another method is expressly agreed and does not create additional charges for the customer.
Free Standard Shipping
Standard shipping is free on judkso.shop.
Therefore, there is normally no standard outbound shipping fee to deduct from an eligible refund.
Bank Processing Time
After judkso.shop issues a refund, additional time may be required for the funds to appear in your account.
Processing times depend on your:
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Bank
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Card issuer
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Payment provider
These additional processing times are outside our direct control.
Exchanges
If you would like another size, color, or product, please contact:
Depending on availability and circumstances, we may provide instructions for returning the original product and placing a new order.
Cancellation Before Shipment
If you wish to cancel an order before shipment, please contact us as soon as possible:
If your order has not yet entered the shipping process and cancellation remains operationally possible, we will make reasonable efforts to cancel it.
Once a parcel has been dispatched, the normal withdrawal and return procedure may apply.
Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain goods where an exception provided by law applies, including certain:
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Clearly personalized products
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Products manufactured to customer specifications
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Goods liable to deteriorate rapidly
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Sealed hygiene-related goods where the seal has been removed after delivery
An exception will only be applied where legally applicable to the relevant product.
Statutory Consumer Rights
Nothing in this policy limits mandatory consumer rights available under applicable French or European Union consumer protection law.
Contact
judkso.shop
help@judkso.shop
French consumer guidance confirms the general 14-day withdrawal period, the additional 14-day period for returning goods after notification, and the principle that return costs may be borne by the consumer where this was properly disclosed.
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